This Privacy Policy explains how pkr29 collects, uses, stores, protects, and in certain circumstances shares your personal data when you access or use the pkr29 platform at pkr29.net. We want you to understand exactly what happens to your information — clearly, honestly, and without corporate jargon. By registering an account or using any part of the pkr29 platform, you acknowledge that you have read and understood this Privacy Policy.
These six principles summarise our approach to your personal data. The full legal policy follows in detail below. Both sections form part of your agreement with pkr29.
pkr29 does not sell, rent, or license your personal information to third-party marketing companies, data brokers, or advertising networks under any circumstances. Your data is used to operate and improve the Platform — not as a product itself.
All personal data transmitted between your device and pkr29's servers is protected by 256-bit SSL encryption — the same standard used by Pakistan's major commercial banks for online banking. Data stored on our servers is encrypted at rest using industry-standard protocols.
pkr29 applies the principle of data minimisation — we collect only the personal information genuinely necessary for account management, identity verification, payment processing, fraud prevention, and regulatory compliance. We do not collect data speculatively.
Subject to our legal and licensing obligations, you have the right to access, correct, update, and in certain cases request the deletion of your personal data. pkr29 provides a straightforward process for exercising these rights through our support team.
Where pkr29 shares data with third parties — such as licensed game providers, payment processors, or identity verification services — we require those parties to meet strict contractual data protection standards. We do not pass your data to parties who cannot meet these standards.
If this Privacy Policy is materially updated, pkr29 will notify registered players via platform notification or email before the changes take effect. We will not make retroactive material changes without clear communication. The current version is always available at pkr29.net/privacy-policy.
1.1 pkr29 is an internationally licensed online gaming and sports betting platform operated at pkr29.net. The Platform serves players in Pakistan and provides casino games, live dealer tables, slot games, sports betting — including live PSL and cricket markets — and related services, all denominated in Pakistani Rupees (PKR).
1.2 For the purposes of data protection and privacy law, pkr29 acts as the data controller in relation to personal data collected directly from players through the Platform.
1.3 For any privacy-related queries, requests, or complaints, players may contact pkr29's data team at [email protected] with "Privacy" in the subject line.
2.1 This Policy applies to all personal data processed by pkr29 in connection with:
2.2 This Policy does not apply to third-party websites, services, or applications that may be linked from or integrate with pkr29.net. pkr29 is not responsible for the privacy practices of such third parties, and players should review those parties' own privacy notices.
When you register, verify, transact, or contact pkr29, you may provide the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, gender | Registration & KYC verification |
| Contact Data | Mobile number (Jazz, Telenor, Zong, Ufone), email address, residential address | Registration |
| Financial Data | JazzCash account number, EasyPaisa mobile wallet number, bank account details (where provided for withdrawal) | Deposit & withdrawal |
| Identity Documents | Scanned CNIC front/back, passport scan, utility bill (proof of address) | KYC verification |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
When you access pkr29.net, our systems automatically collect certain technical data:
pkr29 may receive personal data from:
4.1 pkr29 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your pkr29 account | Identity data, contact data |
| Verifying your identity and age (21+) via KYC | Identity data, identity documents |
| Processing PKR deposits and withdrawals | Financial data, identity data |
| Providing casino, live dealer, slot, and sports betting services | Account data, usage data |
| Detecting and preventing fraud, money laundering, and account abuse | Identity data, financial data, usage data, network data |
| Administering bonuses, promotions, and the VIP programme | Account data, betting/gaming history |
| Providing customer support | Identity data, contact data, communications data |
| Responsible gaming monitoring and intervention | Betting history, deposit/loss data, session data |
| Sending account notifications and service updates | Contact data |
| Sending marketing communications (where consented) | Contact data, account preferences |
| Platform performance monitoring and improvement | Usage data, device data |
| Compliance with licensing and regulatory obligations | Identity data, financial data, gaming records |
5.1 pkr29 processes your personal data on the following legal bases:
6.1 pkr29 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances and only with parties who are contractually obligated to handle it appropriately:
Our third-party game providers (such as those supplying slot, live dealer, and table game content) may receive limited session data necessary to deliver game services. These providers are bound by their own licensing and data protection obligations and do not receive full personal identity information.
JazzCash, EasyPaisa, Raast, and bank partners receive transaction data necessary to process your deposits and withdrawals. These are regulated financial institutions operating under their own data protection frameworks.
We share identity documents and related data with certified KYC verification services to confirm player age and identity as required by our gaming license. These providers operate under strict contractual data handling requirements.
pkr29 may share data with anti-fraud and anti-money laundering screening services to meet our obligations under the international gaming license. This sharing is a regulatory requirement, not a commercial arrangement.
pkr29 may disclose personal data to law enforcement agencies, regulatory bodies, or gaming license authorities where required to do so by law, court order, or formal regulatory request. Where permitted, we will notify the affected player of such a disclosure.
7.1 pkr29 uses cookies and similar technologies to operate the Platform, maintain session security, analyse usage patterns, and where consented, to deliver relevant platform notifications. We categorise our cookies as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential | Session authentication, security tokens, login persistence, payment flow integrity | No — required for Platform operation |
| Functional | Language preferences, game display settings, responsible gaming tool state | No — required for Platform functionality |
| Analytical | Aggregated page view data, game load performance, error tracking | Yes — optional, consented separately |
| Marketing | Tracking promotion attribution, personalised offer delivery within the Platform | Yes — explicit consent required |
7.2 You may manage or withdraw cookie consent at any time through your browser settings or through the cookie preference panel accessible from the Platform. Withdrawing consent for non-essential cookies will not affect the functionality of essential Platform features.
7.3 pkr29 does not deploy third-party advertising cookies or cross-site tracking technologies. Analytical cookies use anonymised and aggregated data only.
8.1 pkr29 retains personal data only for as long as it is necessary for the purposes for which it was collected, subject to the minimum retention periods required by our gaming license and applicable law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity records | 5 years post-account closure | Gaming license AML/KYC requirements |
| Financial transaction records | 5 years post-transaction | Anti-money laundering compliance |
| Gaming and betting history | 3 years post-account closure | Dispute resolution & regulatory audit |
| Customer support records | 3 years from last interaction | Complaint handling & quality assurance |
| Marketing consent records | Duration of consent + 1 year | Proof of consent |
| Technical/usage logs | 12 months rolling | Security & fraud detection |
8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised aggregated data may be retained indefinitely for statistical analysis.
9.1 pkr29 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights, pkr29 will notify affected players as required by our licensing obligations and applicable law, without undue delay.
9.3 Whilst pkr29 implements robust security measures, no system is entirely immune to risk. You remain responsible for maintaining the security of your account credentials. pkr29 will never request your password through any channel.
10.1 Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by pkr29. These rights can be exercised by contacting [email protected] with "Data Rights Request" in the subject line.
10.2 pkr29 will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by up to a further 60 days, and you will be notified of the extension and the reasons for it.
10.3 Certain rights may be limited by our obligations under gaming law, anti-money laundering regulations, or the terms of our international gaming license. Where this is the case, pkr29 will explain the applicable limitation clearly.
10.4 You will not be charged a fee for exercising your data rights in standard circumstances. If a request is manifestly unfounded or excessive, pkr29 reserves the right to charge a reasonable fee or decline the request, with explanation.
11.1 If you are a parent or guardian and you believe your child has created a pkr29 account, please contact us immediately at [email protected]. We will take immediate action to suspend the account and delete all associated personal data.
11.2 pkr29 actively uses age-gating technology and document verification to prevent under-age access. We work with responsible gaming frameworks to continually improve our age-verification processes.
12.1 pkr29 may send you marketing communications — including promotional offers, bonus notifications, and platform updates — where you have provided explicit consent to receive them during registration or through your account preferences settings.
12.2 You may withdraw your consent to marketing communications at any time by:
12.3 Withdrawal of marketing consent does not affect the Platform's ability to send you essential transactional notifications related to your account — such as deposit confirmations, withdrawal status updates, KYC verification outcomes, and security alerts. These are sent regardless of marketing preference as they are necessary for account management.
12.4 Players who have self-excluded from pkr29 will have all marketing communications suppressed immediately upon self-exclusion being activated. pkr29 takes reasonable technical steps to ensure self-excluded players are not targeted by any form of promotional messaging.
13.1 As an internationally licensed gaming platform, pkr29 may transfer personal data to service providers and partners located outside of Pakistan — including in jurisdictions where the Platform's servers are hosted and where game providers operate.
13.2 Where such transfers occur, pkr29 takes reasonable steps to ensure that the receiving party provides an adequate level of data protection through contractual data processing agreements, standard contractual clauses, or equivalent legally recognised transfer mechanisms.
13.3 All international transfers of financial data related to PKR payment processing occur through regulated financial channels under the oversight of applicable financial authorities.
14.1 pkr29.net does not contain links to third-party websites or services in its main platform content. Where any informational content references external resources for responsible gaming purposes, pkr29 is not responsible for the privacy practices of those external parties.
14.2 This Policy applies solely to data collected and processed by pkr29 in connection with the Platform. Any third-party services you choose to use in conjunction with pkr29 — such as your mobile banking app or JazzCash app — are governed by those third parties' own privacy policies.
15.1 pkr29 reserves the right to update or modify this Privacy Policy at any time. The effective date at the top of this document reflects the version currently in force.
15.2 Where a material change is made to this Policy — for example, a change to the categories of data collected, the purposes for which data is used, or the parties with whom data is shared — pkr29 will notify registered players by platform notification or email at least 14 days before the change takes effect.
15.3 Minor or clarificatory changes that do not materially affect your rights may be made without prior notice, though the updated Policy will always reflect the current effective date.
15.4 Continued use of the Platform following the effective date of any updated Policy constitutes acceptance of the revised terms.
16.1 For all privacy-related enquiries, data rights requests, or questions about this Policy, please contact pkr29 at:
16.2 If you have a complaint about how pkr29 has handled your personal data and our response does not satisfy your concern, you may escalate the complaint to the relevant data protection authority designated under our gaming license jurisdiction, or the dispute resolution body specified in our Terms and Conditions.
16.3 pkr29 takes all privacy complaints seriously and commits to investigating and responding to all formal complaints thoroughly and within a reasonable timeframe.
These rights are referenced in Section 10 of the full Policy above. To exercise any right, contact [email protected] with "Data Rights Request" in the subject line.
You may request a copy of all personal data pkr29 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of your request.
If any personal data pkr29 holds about you is inaccurate or incomplete, you have the right to have it corrected. Contact support or update directly through your account settings for certain data fields.
In certain circumstances, you may request deletion of your personal data. This right is subject to our regulatory obligations — gaming license requirements mandate minimum retention periods for certain data categories.
You may request that pkr29 restricts the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing.
Where processing is based on your consent or contractual necessity, you may request your personal data in a portable format for transfer to another controller. This right applies to data you have provided directly to pkr29.
You may object to pkr29 processing your data for legitimate interests purposes, including responsible gaming monitoring and fraud prevention. We will consider your objection and cease processing unless there are compelling grounds.
Where processing is based on consent — such as marketing communications or non-essential cookies — you may withdraw that consent at any time. Withdrawal does not affect processing already carried out under that consent.
If you are dissatisfied with how pkr29 has handled your personal data, you have the right to complain to the relevant supervisory authority under our gaming license jurisdiction, in addition to our internal complaints process.
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